If you wanted to improve flow in a business process, how would you do it?
1. What principles would you apply?
2. What steps or procedures would you follow?
3. What work products would you produce as a result?
4. When you assess a business process, where would you look, and what would you watch for, in order to find and eliminate barriers to flow?
5. How would you know that the process and the flow of work in that process were measurably improved-in ways that your customer’s experience and value?
These are a few of the key questions that Mr. Alec Sharp and I will help you answer as part of a 3-day public workshop experience coming in March 2010.
