I’ve significantly revised the earlier version of this paper as part of writing the 2nd edition of The Basics of Process Mapping. The principles are the same, but I’ve added guidelines to each principle plus an example showing how one of my clients applied the whole set.
Here is a draft chapter on the 7 principles from the manuscript that you may download.


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I got the URL from the 2010 ASQ Lean Six Sigma Conference and sounded really interesting.
Thanks Jorge! Were you in the audience for session A-3, or did you get here by some other means?
I welcome your feedback on the paper; let me know if you have any questions you’d like me to address.