As part of this principle, you first learn to recognize the various forms of waste present in the way work is done currently. Then, more importantly, you discover the cause(s) of that waste. Finally, you develop counter-measures that eliminate or reduce the impact of each cause and make adjustments to the factors that hinder flow, such as IT, training, job design, goals, measures, priorities, policies & rules, etc, as an integrated set.
I’ve created two templates to help with this principle. See “Links to My Other Websites” (lower right hand corner) or click here ASQ Conference Presentation Supplemental Materials.
The first, “Recognizing Waste in Knowledge-Intensive Work is a table that lists, defines, and provides examples of 8 types of waste that you’ll likely encounter.
The second template is a list of “factors that may cause waste or impede flow of knowledge intensive work.”
Let me know how these work for you.
